- contenido:
- Do your customers feel valued? When they do, they keep coming back. When they don''t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Información de título
título: Customer Service Foundations
autor: Toister, Jeff
editorial: LinkedIn
categoría: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
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ejemplares
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disponible
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reserva
plazo del préstamo: 180 dias