- Contents:
- Do your customers feel valued? When they do, they keep coming back. When they don''t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Title Information
Title: Customer Service Foundations
Person: Toister, Jeff
Publisher : LinkedIn
Category: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
3734
Copies
3734
Available
0
Reserved items
Loan period: 180 days