- Inhalt:
- Learn the basics of both current versions of the world's most popular approach to IT service management: ITIL® v3 and ITIL® 4. Learn what ITIL® covers and why it matters to you and your organization. Learn the basics of ITIL® v3: the service lifecycle; processes and functions; and roles, technology and automation. Then compare the major differences in ITIL® 4: the four dimensions; the service value system; the service value chain; and the guiding principles, and practices. Instructor David Pultorak-an ITIL® contributor and consultant-also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.
Titelinformationen
Titel: Learning ITIL®
Autor*in: Pultorak, David
Verlag: LinkedIn
Kategorie: eLearning, Software & Programmieren, IT
3876
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3876
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Max. Ausleihdauer: 180 Tage