- İçerik:
- Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a customer doesn't feel positive. Learn about how practicing empathy-building a connection-makes customers feel cared about and creates rapport. Instructor Myra Golden shares three keys to empathy in customer service and reveals how to use empathy to put customers at ease and reduce callbacks. Learn about how to use empathy to your advantage with difficult customers. Plus, if genuine empathy is challenging, Myra shares a formula for conveying empathy even when it doesn't come naturally.
Eser başlığı ile ilgili bilgiler
Yayın adı: Empathy for Customer Service Professionals
Yazar: Golden, Myra
Yayınevi: LinkedIn
Kategori: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
14100
Nüsha
14100
Mevcut
0
Rezervasyonlar
Ödünç alma süresi: 180 Gün