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Mills-Knebel, Fancy

IT Service Desk: Customer Service Fundamentals

Put the "help" in help desk and the "support" in support specialist by implementing proven technique ...

Mevcuda giriş tarihi 20.05.2021

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Mills-Knebel, Fancy; HDI, HDI

IT Service Desk: Service Management

As technology continues to evolve, businesses are presented with both challenges and opportunities.  ...

Mevcuda giriş tarihi 20.05.2021

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Mills-Knebel, Fancy

IT Service Desk Careers and Certifications: First Steps

Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to expl ...

Au catalogue depuis le: 20.05.2021

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Mills-Knebel, Fancy

IT Service Desk: Management Fundamentals

No service desk runs efficiently without proper oversight. Service desk managers are key to effectiv ...

Au catalogue depuis le: 20.05.2021

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