- Contenu:
- Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.
Informations sur le titre
Titre: IT Service Management: ISO20000
Auteur: Hove, Suzanne Van
Éditeur: LinkedIn
Catégorie: eLearning, Software & Programmieren, IT
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Durée du prêt: 180 jours