- İçerik:
- Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.
Eser başlığı ile ilgili bilgiler
Yayın adı: IT Service Management: ISO20000
Yazar: Hove, Suzanne Van
Yayınevi: LinkedIn
Kategori: eLearning, Software & Programmieren, IT
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