- contenido:
- Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field.
Información de título
título: Customer Service in the Field
autor: Fleming, Noah
editorial: LinkedIn
categoría: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
3895
ejemplares
3895
disponible
0
reserva
plazo del préstamo: 180 dias