Creating a Culture of Service
autor: McLeod, Lisa Earle; Lotardo, Elizabeth (McLeod)
año: 2018
disponible
- contenido:
- A culture of service extends far beyond your customer service department. Developing a service-oriented organization or team requires clarity of messaging and operating through a lens of impact. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help leaders communicate their customer-focused purpose and outline processes and policies that support these values. They share how exceptional leaders help their teams shine, and how making some small-but meaningful-changes to how you talk about money, mistakes, and even the firing of employees can make a big difference in the engagement and performance of your team.
Información de título
título: Creating a Culture of Service
autor: McLeod, Lisa Earle; Lotardo, Elizabeth (McLeod)
editorial: LinkedIn
categoría: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
plazo del préstamo: 180 dias