- Contenu:
- Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. Plus, explore ways to optimize delivery to provide service that's faster, less costly, and better.
Informations sur le titre
Titre: Managing a Customer Service Team
Auteur: Toister, Jeff
Éditeur: LinkedIn
Catégorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
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Exemplaires
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Disponible
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Réservation
Durée du prêt: 180 jours