- Contenu:
- If you strive for a customer-centric culture, you have to understand the customer's journey-every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
Informations sur le titre
Titre: Customer Experience: Journey Mapping
Auteur: Walters, Jeannie
Éditeur: LinkedIn
Catégorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
14123
Exemplaires
14123
Disponible
0
Réservation
Durée du prêt: 180 jours