- Contenu:
- Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.
Informations sur le titre
Titre: Using Customer Surveys to Improve Service
Auteur: Toister, Jeff
Éditeur: LinkedIn
Catégorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
858
Exemplaires
858
Disponible
0
Réservation
Durée du prêt: 180 jours