Creating a Culture of Service
Auteur: McLeod, Lisa Earle; Lotardo, Elizabeth (McLeod)
Année: 2018
Disponible
- Contenu:
- A culture of service extends far beyond your customer service department. Developing a service-oriented organization or team requires clarity of messaging and operating through a lens of impact. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help leaders communicate their customer-focused purpose and outline processes and policies that support these values. They share how exceptional leaders help their teams shine, and how making some small-but meaningful-changes to how you talk about money, mistakes, and even the firing of employees can make a big difference in the engagement and performance of your team.
Informations sur le titre
Titre: Creating a Culture of Service
Auteur: McLeod, Lisa Earle; Lotardo, Elizabeth (McLeod)
Éditeur: LinkedIn
Catégorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
Durée du prêt: 180 jours