- İçerik:
- Customer service is about providing the best experience to a customer-yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.
Eser başlığı ile ilgili bilgiler
Yayın adı: Delivering Bad News to a Customer
Yazar: Golden, Myra
Yayınevi: LinkedIn
Kategori: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
13601
Nüsha
13601
Mevcut
0
Rezervasyonlar
Ödünç alma süresi: 180 Gün