- İçerik:
- As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer''s rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.
Eser başlığı ile ilgili bilgiler
Yayın adı: IT Service Desk: Service Management
Yazar: Mills-Knebel, Fancy; HDI, HDI
Yayınevi: LinkedIn
Kategori: eLearning, Software & Programmieren, IT
Ödünç alma süresi: 180 Gün