- İçerik:
- More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Eser başlığı ile ilgili bilgiler
Yayın adı: Working with Upset Customers
Yazar: Toister, Jeff
Yayınevi: LinkedIn
Kategori: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
1160
Nüsha
1160
Mevcut
0
Rezervasyonlar
Ödünç alma süresi: 180 Gün