- Contenu:
- More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Informations sur le titre
Titre: Working with Upset Customers
Auteur: Toister, Jeff
Éditeur: LinkedIn
Catégorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
1173
Exemplaires
1173
Disponible
0
Réservation
Durée du prêt: 180 jours