- İçerik:
- Do you truly understand how to provide great customer service? In this audio-only course from customer service expert Elaine Harris, she details how to serve your customers with excellent service. Elaine explains how to better understand customers and the high cost of losing a customer. She also speaks about managing perceptions and expectations of customers in order to exceed them. Finally, Elaine covers values and ethics in customer service and how you and your organization can take a customer-centric approach. This course was created by Madecraft. We are pleased to host this training in our library.
Eser başlığı ile ilgili bilgiler
Yayın adı: Providing Legendary Customer Service
Yazar: Harris, Elaine; Madecraft
Yayınevi: LinkedIn
Kategori: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
Ödünç alma süresi: 180 Gün