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Hölscher, Lorenz; Schümann, Karen

Von Office 2010 auf Office 2016 umsteigen

Um erfolgreich von Office 2010 auf Office 2016 (für Windows) umzusteigen, müssen Sie nicht ganz von  ...

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Brown, Steven

Lean Foundations

Learn about lean: an operations management approach that means creating more value for customers wit ...

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Courter, Gini von

Data-Driven Presentations with Excel and PowerPoint 2016

Learn to create information-rich, visually compelling PowerPoint presentations driven by Excel data. ...

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Rivers, David

Learning Asana

Asana is a lightweight project management and team productivity tool used by top organizations inclu ...

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Frye, Curt

Excel 2016: Business Process Analysis

Operate with increased efficiency. Learn how to evaluate business processes using Excel worksheet fo ...

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Frye, Curt

Excel 2016: Introduction to Formulas and Functions

Starting to build a spreadsheet from a blank worksheet is less intimidating if you are familiar with ...

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Toister, Jeff

Working with Upset Customers

More than any other topic, frontline employees ask for advice on how to serve angry and upset custom ...

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Toister, Jeff

Using Customer Surveys to Improve Service

Customer surveys are rich sources of information and essential guides to areas where customer servic ...

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Toister, Jeff

Innovative Customer Service Techniques

Help customer service teams unlock hidden potential and take customer service to new levels. In this ...

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Toister, Jeff

Quick Fixes to Attain Excellent Customer Service

Whether it's an individual employee or an entire team that is underperforming, there are often simpl ...

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Gates, Lisa

部下をコーチングで育てるには

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Schlede, Frank-Michael

FTP kennenlernen

Mit FTP (File Transfer Protocol) lassen sich sehr komfortabel Daten in Netzwerken bzw. über das Inte ...

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小野, 眸

Excel:データ整備(Office 365/Excel 2019)

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Delaux, Aurélien

L'essentiel de PowerPoint 2019

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Delaux, Aurélien

L'essentiel de PowerPoint (Office 365)

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Massol, Philippe

Traiter avec des clients mécontents

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Delaux, Aurélien

L'essentiel d'Excel (Office 365)

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Delaux, Aurélien

Découvrir Excel 2019

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Delaux, Aurélien

L'essentiel de Word (Office 365)

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Delaux, Aurélien

L'essentiel de Word 2019

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