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PracticalCSM

Engagement Preparation Best Practices for Customer Success Management

The secret to most professions lies in the preparatory work, and this is no less true for customer s ...

In stock since: 20.05.2021

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PracticalCSM

Engagement Evaluation Best Practices for Customer Success Management

Becoming a proficient customer success manager (CSM) cannot happen overnight. Once you've learned th ...

In stock since: 20.05.2021

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PracticalCSM

Business Fundamentals for Customer Success Managers

It''s critical for customer success managers (CSMs) to have a solid understanding of how businesses  ...

In stock since: 20.05.2021

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PracticalCSM

Onboarding and Adoption Best Practices for Customer Success Management

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsi ...

In stock since: 20.05.2021

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PracticalCSM

Customer Success Management Fundamentals

New to customer success management (CSM)? This course can help you get up to speed with the fundamen ...

In stock since: 20.05.2021

Available

PracticalCSM

Value Realization Best Practices for Customer Success Management

A critical aspect of any customer success manager's (CSM) role is to help customers generate measura ...

In stock since: 20.05.2021

Available

PracticalCSM

Avoiding Common Pitfalls in Customer Success Management

This course focuses exclusively on what can go wrong during even the most well-intentioned customer  ...

In stock since: 20.05.2021

Available