Understanding the value of customer service, and being able to measure that value, will empower you ...
In stock since: 20.05.2021
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Establishing the right metrics to support effective customer service requires a solid understanding ...
In stock since: 20.05.2021
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Customer service leadership is an exciting responsibility-and it's never been more important. Fast-e ...
In stock since: 20.05.2021
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Do you work in a contact center? This course introduces contact center and service desk employees to ...
In stock since: 20.05.2021
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In stock since: 20.05.2021
Available
Customer service strategy can mean many different things. Quality standards ensure your team provide ...
In stock since: 20.05.2021
Available
Given fast-evolving customer expectations, every organization needs an effective customer service st ...
Mevcuda giriş tarihi 20.05.2021
Available
Customer contact centers face a number of new developments: more channels, higher levels of complexi ...
Mevcuda giriş tarihi 20.05.2021
Available
"Customer service" can mean many different things, but there are unifying principles across all cust ...
Mevcuda giriş tarihi 20.05.2021
Available
Mevcuda giriş tarihi 20.05.2021
Available
Mevcuda giriş tarihi 20.05.2021
Available
Mevcuda giriş tarihi 20.05.2021
Available
Mevcuda giriş tarihi 20.05.2021
Available
Learn why customer advocacy is important, how to develop employees who are customer advocates, and h ...
Mevcuda giriş tarihi 20.05.2021
Available
Mevcuda giriş tarihi 20.05.2021
Available
Your customers have so much they want to tell you. When you put their insights to good use, everyone ...
Mevcuda giriş tarihi 20.05.2021
Available
Knowing how to motivate a customer service team is more important than ever, given the pace of chang ...
Mevcuda giriş tarihi 20.05.2021
Available