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Cleveland, Brad

Calculating the Value and ROI of Customer Service

Understanding the value of customer service, and being able to measure that value, will empower you  ...

Au catalogue depuis le: 20.05.2021

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Cleveland, Brad

Service Metrics for Customer Service

Establishing the right metrics to support effective customer service requires a solid understanding  ...

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Cleveland, Brad

Customer Service Leadership

Customer service leadership is an exciting responsibility-and it's never been more important. Fast-e ...

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Cleveland, Brad

Customer Service: Working in a Customer Contact Center

Do you work in a contact center? This course introduces contact center and service desk employees to ...

Au catalogue depuis le: 20.05.2021

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Cleveland, Brad

客户服务领导力

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Cleveland, Brad

Quality Standards in Customer Service

Customer service strategy can mean many different things. Quality standards ensure your team provide ...

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Cleveland, Brad

Customer Service Strategy

5.0

Given fast-evolving customer expectations, every organization needs an effective customer service st ...

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Cleveland, Brad

Managing a Customer Contact Center

Customer contact centers face a number of new developments: more channels, higher levels of complexi ...

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Cleveland, Brad

Quality Standards in Customer Service [2016]

"Customer service" can mean many different things, but there are unifying principles across all cust ...

Au catalogue depuis le: 20.05.2021

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Cleveland, Brad

Cómo dirigir el servicio de atención al cliente

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Cleveland, Brad

Normas de calidad en el servicio de atención al cliente

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Cleveland, Brad

Liderança no Atendimento ao Cliente

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Cleveland, Brad

Como Estabelecer Padrões de Qualidade no Atendimento ao Cliente

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Cleveland, Brad

Customer Advocacy

Learn why customer advocacy is important, how to develop employees who are customer advocates, and h ...

Au catalogue depuis le: 20.05.2021

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Cleveland, Brad

客户服务的质量标准

Au catalogue depuis le: 20.05.2021

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Cleveland, Brad

Customer Service: Managing Customer Feedback

Your customers have so much they want to tell you. When you put their insights to good use, everyone ...

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Cleveland, Brad

Customer Service: Motivating Your Team

Knowing how to motivate a customer service team is more important than ever, given the pace of chang ...

Au catalogue depuis le: 20.05.2021

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